Refund policy

Thank you for choosing Frankly Pure Aromas. We take great pride in the quality of our home fragrances. Due to the nature of our products, please review our policy regarding returns and exchanges below:

1. Final Sale Policy

All Frankly Pure Aromas products, including our Reed Diffusers and Home Fragrance Collections, are considered Final Sale.

To ensure the hygiene, safety, and aromatic integrity of our products for all customers, we cannot accept returns or exchanges for:

  • Change of mind or personal scent preference.

  • Products where the original packaging has been opened or the seal is broken.

  • Items purchased during promotional sales or using discount codes.

2. Damaged or Defective Items

We want your home to smell amazing! If your order arrives damaged (e.g., broken glass or leaking bottle) or if you receive the incorrect item, we are here to help.

  • Reporting Period: Please notify us within 48 hours of delivery.

  • Proof Required: Send an email to [Your Email Address] with your order number and a clear photograph of the damaged item and the shipping box.

  • Resolution: Upon verification, we will ship a replacement at no additional cost to you.

3. Shipping

As our products are non-returnable, please ensure your shipping address is correct at checkout. Frankly Pure Aromas is not responsible for orders delivered to incorrect addresses provided by the customer.